July 27, 2014 (Ottawa, ON) – The Coaching Association of Canada unites stakeholders and partners in its commitment to raising the skills and stature of coaches, and ultimately expanding their reach and influence. Through its programs, the CAC empowers coaches with knowledge and skills, promotes ethics, fosters positive attitudes, builds competence, and increases the credibility and recognition of coaches.

Job Description:

Coach & Partner Services Team Member

Status: 1 year contract with possibility for renewal
Reporting to: Director, Information Technology
Location: Ottawa, ON
Start date: September 1, 2014

The Coaching Association of Canada unites stakeholders and partners in its commitment to raising the skills and stature of coaches, and ultimately expanding their reach and influence. Through its programs, the CAC empowers coaches with knowledge and skills, promotes ethics, fosters positive attitudes, builds competence, and increases the credibility and recognition of coaches.

The Coach & Partner Services Team Member provides assistance to the coaching & sport partner community in their use of CAC services. This assistance is highly effective at servicing clients in the set-up, use, training, troubleshooting, and problem-solving of their coaching accounts and records in The Locker. As well, as a member of the Coach & Partner Services Team you will be responsible for assistance in understanding the NCCP pathway.

As a Coach & Partner Services Team Member, you will use exceptional verbal, written, and interpersonal communications skills in both official languages to communicate with our coaches and sport partner clients via phone and email. The Coach & Partner Services Team Member will analyze, diagnose, and resolve client issues while thoroughly documenting every client service interaction and task. This position manages a wide variety of work that changes daily.

Duties & Responsibilites
• Providing support for user issues as per guidelines and following applicable processes;
• Applying analysis skills and completing work through a ticketing process;
• Troubleshooting issues with NCCP training transcripts by telephone and/or email;
• Processing requests for new services or information about the NCCP pathway, etc.;
• Meeting Service Level Agreements (SLA) for various service desk functions;
• Working collectively with other groups in the organization to define response paths and to manage user expectations;
• Maintaining technical processes and procedures;
• Bringing positive energy to the job every day.

Qualifactions
• Excellent French communication skills, both spoken and written;
• Proficiency with Microsoft Office tools;
• Customer-service oriented;
• Strong organizational and administrative skills to ensure that user expectations are reliably and appropriately addressed in a timely fashion;
• Ability to quickly assimilate, learn, and apply new skills;
• Able to multi-task and prioritize appropriately in a fast-paced environment;
• Ability to use tact and diplomacy when dealing with various clients.

Additional Responsibilites
• Locker training for partners, specifically leading and managing;
• Development of training materials & courses;
• Scheduling and delivery of courses.

Potential Areas for Growth
• Assist marketing, communications, and event activities at the CAC and with our sport partners when opportunity becomes available.

Application Details
If you have a passion for sport or physical activity and are committed to excellence, please send a resume and cover letter by August 1st, 2014 to: hr@coach.ca

All responses are appreciated, however, only those selected for an interview will receive a reply.

Salary Range: TBD

Type of Position:
Full Time – Employee

View Attachment: here.

Contact Information:
Coaching Association of Canada
Suite 300, 141 Laurier Avenue West
Ottawa , ON, Canada
K1P5J3
E-mail: hr@coach.ca
Tel. 613-235-5000
http://www.coach.ca