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Job Location: Whistler Olympic Park, Whistler, BC
Responsibilities:
Operational
· Instruct individuals, groups, and children in all WOP products including cross-country skiing, classic and skate, and/or snowshoeing, and other activities
· Work cooperatively with clubs, sport user groups, and volunteers to delivery of community sport programming
· Collaboratively liaise with all venue colleagues including Guest Services
· Ensure a safe and inviting environment for activity participants and guests
· Adhere to safe operating procedures within the functional areas
· Foster a strong culture of health and safety; work with Human Resources, and Safety to ensure that all WorkSafeBC and BC Safety Authority requirements are met
· Assist in general up-keep of the Sport School areas, including the daily set up of indoor/outdoor equipment
· Develop a high level of product knowledge to promote WSL products and services including day-tickets, season passes, instructional programs, and rental equipment
· Assist team with the execution of special events as required
· Preparation and tear-down of instructional and coaching areas
· Knowledge of WSL product and services to assist promotion and cross-promotion when interacting with guests and clients
· Assist team with other duties as assigned or required, including operation of the rental shop, guest services, and operational requirements such as snow clearing
· Carry out snow shoe trail grooming and maintenance as directed
· Interact with volunteers to ensure their inclusion in department team
· Carry out Whistler Sport Legacies’ customer service philosophy AIM: All Interactions Matter
· Assist team with other duties as assigned or required
Administration
· Maintain individual/group attendance and achievement records
· Assist with issuing of rental equipmentEducation/Experience:
· Experienced and skilled cross-country skier with ability to perform both classic and skate techniques
· One or more of the following certifications is required:
–Canada Association of Nordic Ski Instructors (CANSI)
–Cross Country Canada’s National Coaching Certification (NCCP):
–Community Coaching Introduction (ICC)
–Community Coach (CC)
–Competition Coaching: Introduction (CCI-L2T)
· Experience working in a customer service oriented position required
· Firearms Possession and Acquisition License (PAL) an asset for biathlon programs
· Satisfactory criminal record check is mandatory prior to commencement of employment
· Valid BC Driver’s License an asset
· First Aid certification is preferred
· Experience volunteering and/or working in a volunteer organization such as a not-for-profit sport organization an assetSkills:
· Experience or skills in snowshoeing, biathlon, ski jumping, and Nordic combined an asset
· Ability to safely guide participants through ski lessons and physical activities
· Willingness to assist other team members (perhaps outside the department) as needed and requested
· Passion for exceptional customer service is essential
Physical Requirements:
· Reliable winter transportation as WOP is not serviced by public transit
· Ability to work outdoors for long periods of time in variable winter weather conditions
· Ability to stand for long periods of time
· Must be able to lift up to 50lbs
http://www.whistlersportlegacies.com/jobs/sport-coach
Nadine Steenhoek